Maintenance and Support
If you are looking to make the most of modeling technologies under Eclipse for your company, Obeo is offering professional maintenance and support services :
- Maintenance and support for Acceleo
- Maintenance and support for EMF or GMF : contact us
- Maintenance and support for ATL
Acceleo professional support
| Level | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Available M&S | 30 h | 80 h (10 d) | 200 h (25 d) |
|
| Maintenance | ||||
| Included softwares | Acceleo | Acceleo and official modules | ||
| Response time (open hours) | 24 h | 16 h | 8 h | |
| Obeo issue tracking system | X | X | X | |
| Maintenance (bugs) | X | X | X | |
| Maintenance (with upgrade) | X | X | ||
| Maintenance on dedicated/specific versions | X | X | ||
| On site maintenance | X | |||
| Support | ||||
| Remote technical support | email, web | Phone, email, web, remote control support | Phone, dedicated email, web, remote control support | |
| Direct customer access | 1 | 1 | 2 | |
| Dedicated support technical engineer | X | |||
| Annual review of generators | X | X | ||
| Project start assistance | X | X | ||
| Obeo trainings | 10% discount | 15% discount | ||
| Prices (Without VAT) | 3 500 € | 8 500 € | 19 000 € | |
We advise :
- Project support (< 500 m.d) : Silver
- Site support (or project > 500 m.d) : Gold
- Multi-site support : Platinum
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