Support & Maintenance

Support and maintenance service

Secure your use of Eclipse technologies

To ensure the success of your critical projects, particularly over the long term, do you need access to cutting-edge technical expertise and a commitment regarding response times?

Our committers are at your disposal, offering technical support and maintenance services on numerous Open Source projects of the Eclipse Foundation.

Supported Technologies

Obeo supports numerous Eclipse technologies

Acceleo | ATL | CDO | EEF | EMF | EMF Compare | GMF Runtime | Sirius

Service levels

 SilverGoldPlatinum
Availability   9 a.m - 6 p.m CET - 5 days a week  
Response Time 24h 8h 4h
Support Requests 10 tickets Unlimited Unlimited
Hotfix on Blocking Bugs   48h 8h
Patch Integration   Resource commitment Results commitment
Access to Supported Versions   Main, Release, LTS  
Maintenance Versions Time spent Time spent Time spent by branch

 

Obeo's added value

Obeo is a strategic member of the Eclipse Foundation and employs more than twenty committers.

Our role within Eclipse is testimony to the fact that the company's expertise is keeping pace with the technologies we support.

Need professional Eclipse support?

Contact us