Support & Maintenance

Support and maintenance service

Secure your use of Eclipse-based technologies

To ensure the success of your critical projects, particularly over the long term, do you need access to cutting-edge technical expertise and a commitment regarding response times?

Our committers are at your disposal, offering technical support and maintenance services on many Open Source projects related to Eclipse technologies.

Supported Technologies

 

Logo Acceleo Logo CDO  Logo EEF  Logo EMF  Logo EMF Compare   Logo Sirius

Subscription Options

  Community Gold Platinum
Technical Assistance Public (Project's Forum) Private Private
Availability   9AM-6PM CET - 5 days/7 9AM-6PM CET - 5 days/7
Contact Points   1 2
Upgrade Assistance*      
Issue Reporting Public (Project's Bugtracker) Private Private
Eclipse Service Releases      
Fixes Priority      
Hotfix*      
Private Build      
Response Time   Guaranteed Guaranteed
      - Blocker   3 days 1 day
      - Major   1 week 3 days
      - Minor   1 month 1 month
Open Innovation On Demand On Demand 20h

* Option only provided for projects leaded by Obeo: Acceleo, EMF Compare, Sirius, Ecore Tools, M2Doc and UML Designer

For Sirius, discover the additional options provided with these Subscription Options

 

Obeo's added value

Obeo is a strategic member of the Eclipse Foundation and is proud to have more than twenty committers.

Our role within Eclipse is testimony to the fact that the company's expertise is keeping pace with the technologies we support.

Need professional support on Eclipse-based open-source projects?

Request a Quote